Privacy Policy

Effective Date: [22 November 2024]

1. Who We Are

PAUSE Cosmetic Skin Clinic is the trading name of Branches Group Pty Ltd (ABN 40 129 435 963).

This Privacy Policy explains how Branches Group Pty Ltd collects, holds, uses, discloses and protects your personal information when you visit our website, contact us or receive services from PAUSE Cosmetic Skin Clinic.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Depending on your interaction with us, we may collect personal information including:

Personal Information

• Full name
• Date of birth
• Address
• Email address
• Mobile or telephone number
• Emergency contact details

Health Information

Where relevant to the services we provide, we may collect health information including:

• Medical history
• Current medications
• Allergies
• Previous cosmetic or medical treatments
• Lifestyle factors relevant to treatment
• Treatment records
• Consultation notes
• Clinical photographs (with your consent where required)

Website and Technical Information

When you use our website we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and similar technologies
• Website usage analytics

3. Why We Collect Your Information

We collect personal information to:

• Provide consultations and treatments
• Assess your suitability for treatments
• Develop personalised treatment plans
• Manage appointments and bookings
• Communicate with you regarding your appointments
• Process payments
• Maintain clinical records
• Respond to enquiries
• Improve our services
• Meet our legal and regulatory obligations

Where you have consented, we may also use your information to provide updates about our services or promotions. You may opt out of marketing communications at any time.

4. How We Collect Information

We may collect information directly from you when you:

• Complete online forms
• Book appointments
• Contact us by phone, email or social media
• Attend consultations
• Receive treatment
• Subscribe to newsletters
• Browse our website

Where appropriate, we may also collect information from:

• Your referring health practitioner
• Other healthcare providers (with your consent where required)
• Family members or authorised representatives where permitted by law

5. Third-Party Service Providers

We use trusted third-party service providers to assist us in operating our business and delivering our services.

These providers may include:

• Phorest (appointment booking and client management)
• Website hosting providers
• Payment processors
• Email communication providers
• Google Analytics
• Google Ads
• Meta (Facebook and Instagram)
• Other technology providers that support our business operations

These providers may collect, store or process personal information on our behalf in accordance with their own privacy policies and applicable privacy laws.

6. Cookies, Analytics and Online Technologies

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

These technologies may include:

• Cookies
• Google Analytics
• Google Ads
• Meta Pixel
• Other website analytics tools

You can manage cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

7. Overseas Disclosure

Some of our third-party service providers may store or process personal information using servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

8. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

• Secure electronic systems
• Password-protected databases
• Restricted staff access
• Secure cloud-based practice management systems
• Staff confidentiality obligations

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

We will respond within a reasonable timeframe in accordance with the Privacy Act.

10. Data Breach Response

If we become aware of an eligible data breach involving your personal information, we will promptly investigate the incident and take appropriate steps to contain and assess the breach.

Where required under the Privacy Act 1988 (Cth), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

11. Privacy Complaints

If you have concerns about how your personal information has been handled, please contact our Privacy Officer using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

12. Contact Us

Privacy Officer
PAUSE Cosmetic Skin Clinic

19 Fulham Road
Pimlico QLD 4812

Phone: (07) 4725 0557

Email: [Insert Privacy Email Address]

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.

The latest version will always be available on our website, and the Effective Date will indicate when it was last updated.