Cosmetic consultation Townsville
At PAUSE Cosmetic Skin Clinic, consultations are designed to assess your concerns, review your medical history, discuss appropriate options, and determine whether treatment is suitable for you. All care is individualised, and recommendations are made only after clinical assessment
Consultation required to assess suitability, discuss risks, likely outcomes and alternatives.
What a consultation involves
- A confidential, one-to-one discussion about your concerns, expectations, relevant medical history, medications, allergies and previous procedures.
- A clear explanation that aging is a natural process and is a normal.
- A non‑invasive assessment of anatomy and skin health, with photographs taken only with your informed consent for clinical records.
- Clear, evidence‑based explanation of potential options and non‑procedural alternatives, likely recovery needs, possible side effects and follow‑up arrangements.
- You will receive an individualised treatment plan, quote, and timeline of recommended treatments for consideration
- An explanation of legal and regulatory considerations and where to find further impartial information.
- Time to ask questions and reflect; there will be no pressure to proceed on the day.
Who may benefit from assessment
- Anyone curious about appearance-related care who wants honest, professional advice before deciding.
- People with medical issues, on medications, or with prior treatments who need a safety check or timing advice.
- Those wanting help understanding realistic possibilities, or who may be better served by non‑procedural approaches.
- Anyone who feels uncertain about their motivations or wellbeing — we can explore readiness and refer for further support if needed.
Individual suitability
We assess each person as an individual medical history, exam findings, lifestyle and personal goals all matter.
If something increases your risk or makes a procedure inappropriate, we’ll explain why and suggest safer alternatives or referrals.
We’ll also talk about your reasons and expectations to ensure any plan is right for you, and we may recommend delaying treatment if that’s in your best interest.
Any agreed plan will be personalised, documented, and reviewed with you.
Qualified clinicians | Evidence-based care | Individual suitability assessment required
Risks and limitations discussed privately
- All relevant risks, common side effects and less likely complications specific to your circumstances will be explained in clear language during a private consultation.
- Limitations of what can reasonably be achieved for your individual characteristics will be discussed frankly to support informed consent.
- Recovery requirements, possible lifestyle impacts, and measures to reduce risk will be covered.
- Written information and time to consider the discussion will be provided; consent is obtained only after you feel fully informed.
How PAUSE Helps with Cosmetic Aesthetics?
Our clinicians combine advanced skills with a personalised touch, ensuring every client receives precise care. From first consultation to aftercare, we focus on transparency and natural outcomes.
Get in touch with us today to book your personalised consultation.
Disclaimer: *Results vary. Individual outcomes depend on multiple factors including skin type, age, lifestyle, and treatment adherence. Not all clients will experience the same results. Consultation required to assess suitability and set realistic expectations.*
People Also Ask (FAQs)
Do I need to consult a medical practitioner before treatment?
Yes . We s trongly recommend consulting a qual ified medical profes s ional before undergoing any aesthetic treatment. Our services may involve regulated product s or procedures that require prior consultation for your safety and suitabi l ity.
Why aren’t all treatments or products listed on your website?
Due to industry regulations , certain product s or treatment s can only be discussed during your consultation. Rest assured, we’ll provide al l necessary information once we assess your suitability.
What happens if I have a reaction to a product?
While we take all reasonable precautions, adverse reactions can occur. It’s important to follow aftercare instructions and alert us immediately. You assume responsibility for following any product usage instructions and disclosing relevant allergies or sensitivities.
Do you use AI or recording software during appointments?
Yes, some clinics use AI-powered transcription software to support clinical note-taking and efficiency. This is used only in accordance with privacy laws and not for making medical decisions.
What are your payment policies?
We accept credit cards and other approved payment methods. You authorise us to charge your card for scheduled payments. Prices are in AUD and subject to change. Payment plans may be offered, with or without bonuses, depending on the treatment.
Get In Touch
Booking Policy (FAQs)
How do I book an appointment?
You can book online through our website, by calling the clinic directly, or in person. Some treatments may require a pre-treatment consultation.
Will I need to pay a Booking fee?
Yes, a booking fee may be required to secure your booking. The amount will be confirmed at the time of booking and credited towards your treatment.
Can I choose a specific therapist or clinician?
Yes, where available, you may request a specific team member. This is subject to availability and is not guaranteed.
Why was my booking rescheduled?
Occasionally, we may need to reschedule due to practitioner availability, regulatory requirements, or treatment suitability. You will be notified as soon as possible.
What if a treatment isn’t available on the same day as my booking?
Some treatments are subject to availability, supervision requirements, or other clinical regulations. We will inform you if the treatment must be postponed.
Cancellation & Refund Policy (FAQs)
What is your cancellation policy?
We require at least [insert notice period, e.g. 24 or 48 hours] notice for cancellations or rescheduling. Cancellations within this window may incur a fee or loss of deposit.
What happens if I don’t show up to my appointment?
If you fail to attend your scheduled appointment without notice, this is considered a no-show and the full service fee will be charged. This helps cover the costs of lost time and resources. No-shows cannot be refunded or rescheduled.
Are refunds available for prepaid treatments or packages?
Refunds are not generally available for change of mind. However, if you’re medically unsuitable for a treatment, we may offer a credit or alternative treatment at our discretion.
What if I react to a product or treatment?
In the event of an adverse reaction, please contact us immediately. We will assess the situation and determine whether a refund, credit, or alternative is appropriate based on clinical review.
Can I get a refund on skincare or retail products?
Due to hygiene standards, refunds or exchanges are only offered for unopened, unused products returned within [insert timeframe] with proof of purchase, unless the item is faulty.
